Shipping Information
- Store Pickup
- Free pickup is available at any of our WA stores. Click here to find your closest store
- Free Shipping
- All items marked with "Free Shipping" will be shipped to any location in mainland Australia or Tasmania free of charge.
- Australia Post [Satchel]
- Items will be sent in an Australia Post Express Post satchel.
- Delivery time is between 2-5 business days from despatch date.
- Perth Metro Express
- The Perth metro region includes all those within the postcode range 6000-6214 & 6800-6999
- Orders are typically sent with Australia Post.
- Delivery time is typically 1 business day from despatch date.
- Fixed Rate [Parcel]
- Orders will typically be sent by road transport with Australia Post or one of our Couriers.
- Delivery time is between 2-10 business days from despatch date.
- Courier Service
- Heavy and/or bulky items will be shipped by road transport with one of our couriers.
- Orders shipped with a courier can only be delivered to a fixed address (PO Boxes not accepted)
- Courier deliveries to residential addresses (ie. someone lives there) will incur additional freight charges. The appropriate shipping option should be selected on checkout.
- If the non-residential option is selected in error at checkout we'll contact you after your order is placed to request additional payment or to arrange delivery to an alternative non-residential address. We could, for example, ship your order to a friend or family members place of business.
- If you can't use a non-residential shipping address you can choose to have your order delivered to your local freight depot. Simply select the "Non-Residential" shipping option and enter your shipping street address as "C/O Freight Depot" at checkout. The courier company will contact you directly and provide further instructions when your order is ready for pickup.
- Delivery time is between 2-10 business days from despatch date.
- Courier deliveries to remote Australian islands may incur additional freight charges.
Delivery Times
Delivery times will vary depending on your location but will generally take between 1-10 business days. Currently stocked items will be despatched same day or next day. Unfortunately it is not possible for us to carry all stock items 100% of the time. If an item is out of stock we will order from our supplier immediately and mark your order as priority.
Order Tracking
- Australia Post - eParcel or Express Post Satchel
- Use your tracking number here: http://auspost.com.au/track/
- TNT - Courier
- Use your consignment number here: http://www.tnt.com
- Border Express - Courier
- Use your consignment number here: https://bexonline.borderexpress.com.au/bxo/track