Warranty & Refunds

Returns

If you are not satisfied with any items from this web site, then they may be returned within 7 days from receipt by you. All merchandise must be returned in original packing, unused and include details of the invoice number, invoice date, copy of credit voucher (if applicable), reasons for return and contact details should we wish to get in touch with you.  All freight charges will be at the expense of the customer.


Refunds

Refunds will be issued if the returned item is substantially not as described or is unfit for the intended purpose and was recommended by our staff, otherwise we offer a store credit. Credit/Refunds amounts will be made for the initial order total (excluding freight). Return freight costs will be covered by the customer.

INTERNATIONAL CUSTOMERS -  All electrical tools require 240 volt electricity & tools bought from countries with 110v-120v electricity are void from any refunds (including freight costs), because of incorrect voltage supply. Please choose knowing that these 240v need a step-down transformer (240v-110v) to operate.

All returns and credit/refunds are subject to inspection of goods.


Warranty Repairs

Goods are covered by manufacturers warranty of 1-5 years (depending on manufacturer) for Australian residents only.

If item is faulty due to manufacturing errors, please email us your repair enquiry & send the item with 'proof of purchase' to Toolmart.


Non Warranty Repairs

If you would like us to repair damaged power tools or air tools, please email us your repair enquiry & send your item to Toolmart. We will provide a quote to repair your item for a fee.  Toolmart will request your confirmation before any repair work is done on your tools. If you decide to go ahead with the repair your fee for the quote will be credited to the cost of the repairs.