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Customer Service
Shipping & Delivery
Toolmart will ship products anywhere in Australia or in the world accessible by Australia Post. Some Products carry 'Special Delivery Conditions' Please check the product description or Ask us for more details.Shipping & Delivery.
Instore Pickup
This option allows you to pick up your order from our Belmont store at no added cost. Once your order has been placed, we will contact you to let you know when your order will be available for pickup. (available for store opening times - between 8:00am to 5:00pm Monday to Friday. 8:00am to 1:00pm Saturday).
Total Cost - FREE!
Delivery In Australia
Toolmart deliver the Products ANYWHERE IN AUSTRALIA* - (Subject to conditions).
All orders (under 20kg & under 1m in length) within Australia will be sent via Australia Post Receipted Delivery method at FIXED PRICES.
All orders (over 20kg & over 1m in length) within Australia will be sent via our nominated freight company or your preferred carrier if details are provided.
$20 FLAT RATE for regular parcels under 5kg within Australia!
For parcels over 5kg Toolmart will email you within 12 hours of receiving an order, the exact couriers freight cost.
You are required to respond to this email with 'Confirmation Order Go-ahead' for the quoted freight cost & adjusted order total.
Toolmart will not process any credit card transactions until we have your order confirmation or cancellation email response.
International Delivery
If you wish to place an order for international delivery of an item to your place, we do offer delivery outside of Australia.
Please call us on +61 8 6278 0000 Or Fax on +61 8 6278 00882 Email us at sales@toolmart.com.au to make special arrangements. All orders outside Australia will be sent via Australia Post, except items over 20kg and/or over 1m in length.
Toolmart will email within 12 hours of receiving order a choice of delivery methods (Air Mail or Economy Mail) & prices.
You are required to respond to this email with a chosen freight option/price & adjusted order total.
Toolmart will not process any credit card transactions until we have you order confirmation or cancellation email response.
Delivery Time
All products ordered that are currently stock will be despatched same day or next day.
Allow between 4-8 working days for delivery* (depending on delivery address & if product is in stock) from your order being dispatched.
All products that need to be ordered in from supplier will take between 4-8 days to arrive in our store.
We can deliver direct to a relative or friend ( eg. present ), as long as buyers information has been approved by Web Server Security processing.
Payment
Individual orders may be placed and paid by MONEY ORDER, CREDIT CARD,
DIRECT DEPOSIT BANK TRANSFER & NOW PAYPAL.
Credit Cards accepted: VISA, MASTERCARD and BANKCARD are accepted.
Money Orders to be posted to:
TOOLMART
172 Abernethy Road,
Belmont WA 6104.
Direct Deposit Bank Transfer information (bank account details) will be displayed on the Secure Checkout screen.
NO C.O.D. ORDERS
Faxed Purchase Order
Click here to 'Print' web order form if you prefer to fax or post order details.
Special Orders
We have thousands of other items that we are not able to list on this web page.
If you require any item that might be of interest, please let us know by email.(Click here to email).
Prices
All prices are subject to change without notice. We are not responsible for delays due to strikes, material shortages, delivery delays or any other cause beyond our control but will endeavour to keep customers fully informed of any difficulties or delays which may arise.
Privacy & Security
Security
At Toolmart your privacy is our priority. We do not give out information about our customers and your personal details are protected by our secure servers. When you give us your credit card details, they are encrypted for additional security.
At Toolmart Online there is no need to question the security of information transmitted over the internet. Our secure servers fully encrypt sensitive data for safe, trouble-free transactions. We utilize all of the latest security methods and fraud detection techniques to protect any and all information you entrust to us. Credit card information transmitted online is encrypted while in transit, so that even if the information is intercepted, because it's encrypted, it is useless to a would be thief. Shopping online with your credit card is safer than going to your local store or restaurant. Toolmart utilizes the Secured Socket Layer (SSL) protocol to insure the safety of your transaction.
Most browsers show a lock in the status bar at the bottom of the screen to indicate a secure page. Make sure to look for this lock on all web pages that ask for any personal information. Toolmart HIGHLY recommends that any page asking for personal information that does NOT display a LOCK on the bottom right of you're browser not be completed.
Privacy Policy
At Toolmart, we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience.
What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, mailing address, phone number, credit card number and expiration date. This allows us to process and fulfill your orders and to notify you of your order status. We may, in the future, personalize your shopping experience by using your purchases to shape our recommendations about merchandise that might be of interest to you.
We may also use the information we collect to occasionally notify you about important functionality changes to the website we think you'll find valuable.
We do not, have not and will not sell or give away any information collected as a result of your visit to our web site. This includes email address, mailing address or buying history. We reserve the right to contact you regarding an order placed and once completed will not contact you again except to advise you of our Monthly Specials, Web Specials & Store Catalogues. If you do not wish to receive any notifications you may call, e-mail or write to us at the address shown below. Send an email to sales@toolmart.com.au and write unsubscribe in the body of the message.
We endeavour to take all reasonable steps to keep secure any information, which we hold about you, and to keep this information accurate and up-to-date. Your information is stored in secure servers that are protected in secure facilities. However, we are not responsible for events arising from unauthorized access to your Personal Information.
If you have any further queries, problems or complaints relating to our privacy policy, please contact us at sales@toolmart.com.au
Returns, Refunds & Repairs
RETURNS
If you are not satisfied with any items from this web site, then they may be returned within 7 days from receipt by you. All merchandise must be returned in original packing, unused and include details of the invoice number, invoice date, copy of credit voucher (if applicable), reasons for return and contact details should we wish to get in touch with you.
REFUNDS
Refunds will be issued if the returned item is substantially not as described or is unfit for the intended purpose and was recommended by our staff, otherwise we offer a store credit. Credit/Refunds amounts will be made for the initial order total (excluding freight). Return freight costs will be covered by customer.
INTERNATIONAL CUSTOMERS
All electrical tools require 240 volt electricity & tools bought from countries with 110v-120v electricity are void from any refunds (including freight costs), because of incorrect voltage supply. Please choose knowing that these 240v need a step-down transformer (240v-110v) to operate.
All returns and credit/refunds are subject to inspection of goods.
REPAIRS
WARRANTY REPAIRS
Goods are covered by manufacturers warranty of 1, 2 or 3 years (depending on manufacturer) for Australian residents only.
All overseas orders, where goods are shipped outside of Australia, Toolmart does not cover return to store warranty claims & warranty freight costs. Warranty claims can be processed at a service repair agent in your country with the warranty receipt supplied by Toolmart. Email us for nearest repair agent to you.
If item is faulty due to manufacturing errors, please email us with repair enquiry & send item with 'proof of purchase' to Toolmart.
NON WARRANTY REPAIRS
If you would like us to repair damaged power tools or air tools, please email us with repair enquiry & send your item to Toolmart. We will provide a quote to repair your item for a fee of 44.00 & email you with repair details.
You decide if you would like to go ahead with the repair & email us back with confirmation. If you decide to go ahead with the repair the $44.00 quote fee is credited to the cost of the repairs.
